{"id":30,"date":"2026-07-27T09:57:29","date_gmt":"2026-07-27T09:57:29","guid":{"rendered":"https:\/\/help.cloudi-infra.com\/?page_id=30"},"modified":"2026-08-17T09:28:11","modified_gmt":"2026-08-17T09:28:11","slug":"cloudi-help-center","status":"publish","type":"page","link":"https:\/\/help.cloudi-infra.com\/","title":{"rendered":"Cloudi Help Center"},"content":{"rendered":"\n<!-- ============================================================\n PASTE THIS INTO A \"CUSTOM HTML\" BLOCK, AS THE VERY FIRST\/TOP BLOCK\n ON EVERY PAGE WHERE YOU WANT THIS BAR (Homepage, Submit a Request,\n and any other Help Center pages).\n\n TIP: Instead of pasting this separately on every page, turn it into\n a WordPress \"Reusable Block\" (after pasting once, use the block's\n \"...\" menu \u2192 \"Create pattern\/reusable block\" \u2192 name it \"Top Nav Bar\").\n Then just insert that one reusable block on every page \u2014 if you edit\n it later, it updates everywhere automatically.\n ============================================================ -->\n\n<style>\n.cdi-topbar{background:#0B2545;padding:14px 32px;display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:16px;}\n.cdi-topbar .cdi-logo{display:flex;align-items:center;text-decoration:none !important;}\n.cdi-topbar .cdi-logo img{height:32px;width:auto;display:block;}\n.cdi-topbar .cdi-topnav{display:flex;align-items:center;gap:28px;flex-wrap:wrap;}\n.cdi-topbar .cdi-topnav a{color:#cfd8e8;font-size:15px;font-weight:500;text-decoration:none !important;border-bottom:none !important;}\n.cdi-topbar .cdi-topnav a:hover{color:#fff;}\n@media (max-width:640px){\n  .cdi-topbar{padding:12px 16px;justify-content:center;text-align:center;}\n  .cdi-topbar .cdi-topnav{justify-content:center;gap:16px;}\n}\n<\/style>\n\n<div class=\"cdi-topbar\">\n  <a class=\"cdi-logo\" href=\"https:\/\/help.cloudi-infra.com\/\">\n    <img decoding=\"async\" src=\"https:\/\/help.cloudi-infra.com\/wp-content\/uploads\/2026\/07\/cloudi-logo-horizontal.png\" alt=\"Cloudi\">\n  <\/a>\n\n  <nav class=\"cdi-topnav\">\n    <a href=\"https:\/\/cloudi-infra.com\" target=\"_blank\" rel=\"noopener\">Our Website<\/a>\n    <a href=\"https:\/\/portal.cloudi-infra.com\" target=\"_blank\" rel=\"noopener\">Portal Sign In<\/a>\n    <a href=\"https:\/\/help.cloudi-infra.com\/\">Back To Help Center<\/a>\n  <\/nav>\n<\/div>\n\n\n\n<!-- ============================================================\n PASTE THIS ENTIRE BLOCK INTO THE HOMEPAGE'S \"Custom HTML\" BLOCK\n (the one nested under \"Top Nav Bar\" in List View)\n ============================================================ -->\n\n<style>\n\/* --- HERO SECTION STYLES --- *\/\n.cdi-kb-hero {\n  background: linear-gradient(135deg, #0B2545 0%, #14213D 100%);\n  padding: 56px 16px 80px;\n  text-align: center;\n  width: 100%;\n  box-sizing: border-box;\n}\n\n.cdi-kb-hero .cdi-hero-content {\n  max-width: 1100px;\n  margin: 0 auto;\n}\n\n.cdi-kb-hero h1 {\n  color: #fff !important;\n  font-size: 32px !important;\n  font-weight: 700 !important;\n  margin: 0 0 16px !important;\n  line-height: 1.3 !important;\n}\n\n.cdi-kb-hero .cdi-search-wrap {\n  max-width: 750px;\n  margin: 0 auto;\n}\n\n\/* Broad + forceful override \u2014 BetterDocs' search shortcode uses its own\n   plugin classes\/markup, which can carry a taller default height that\n   generic input[type=search] selectors won't catch. This targets every\n   likely element and forces it down with !important. *\/\n.cdi-kb-hero .cdi-search-wrap input,\n.cdi-kb-hero .cdi-search-wrap .betterdocs-search-wrapper input,\n.cdi-kb-hero .cdi-search-wrap .betterdocs-search-form input,\n.cdi-kb-hero .cdi-search-wrap [class*=\"search\"] input {\n  width: 100% !important;\n  box-sizing: border-box !important;\n  padding: 11px 20px !important;\n  height: auto !important;\n  min-height: 0 !important;\n  border-radius: 8px !important;\n  border: none !important;\n  font-size: 15px !important;\n  line-height: 1.4 !important;\n  outline: none !important;\n}\n.cdi-kb-hero .cdi-search-wrap .betterdocs-search-wrapper,\n.cdi-kb-hero .cdi-search-wrap [class*=\"search\"] {\n  height: auto !important;\n  min-height: 0 !important;\n}\n\n.cdi-kb-hero .cdi-popular {\n  margin-top: 16px;\n  color: #cfd8e8;\n  font-size: 14px;\n}\n\n.cdi-kb-hero .cdi-popular a {\n  color: #fff;\n  text-decoration: underline;\n  margin: 0 4px;\n}\n\n\/* --- CONTACT BLOCK STYLES --- *\/\n.cdi-contact-block {\n  max-width: 750px;\n  margin: 24px auto 0;\n  background: rgba(255,255,255,0.08);\n  border: 1px solid rgba(255,255,255,0.2);\n  border-radius: 8px;\n  padding: 20px 28px;\n  color: #fff !important;\n  font-size: 15px !important;\n  line-height: 1.6 !important;\n  text-align: center;\n}\n\n.cdi-contact-block strong {\n  display: block;\n  font-size: 16px !important;\n  margin-bottom: 8px;\n  color: #fff !important;\n  font-weight: 700 !important;\n}\n\n.cdi-contact-block a {\n  color: #9db8e8 !important;\n  font-weight: 600 !important;\n  text-decoration: none !important;\n}\n\n.cdi-contact-block a:hover {\n  text-decoration: underline !important;\n}\n\n.cdi-contact-block .cdi-badge {\n  display: inline-block;\n  background: rgba(255,255,255,0.15);\n  border: 1px solid rgba(255,255,255,0.3);\n  color: #fff !important;\n  font-size: 11px !important;\n  font-weight: 700 !important;\n  padding: 2px 8px;\n  border-radius: 4px;\n  margin-left: 8px;\n  vertical-align: middle;\n}\n\n\/* --- TILES SECTION STYLES --- *\/\n.cdi-kb-tiles {\n  max-width: 950px;\n  margin: -40px auto 0;\n  padding: 0 16px 32px;\n  font-family: inherit;\n  box-sizing: border-box;\n}\n\n.cdi-kb-tiles .cdi-tile-row {\n  margin: 0 auto;\n  display: grid;\n  grid-template-columns: repeat(2, 1fr);\n  gap: 20px;\n}\n\n.cdi-kb-tiles .cdi-tile {\n  background: #fff;\n  border: 1px solid #e5e5e5;\n  border-top: 3px solid #0B2545;\n  border-radius: 12px;\n  padding: 22px 18px;\n  text-align: center;\n  text-decoration: none;\n  color: inherit;\n  box-shadow: 0 1px 3px rgba(0,0,0,0.05);\n  transition: transform .15s ease, box-shadow .15s ease, border-color .15s ease;\n  display: block;\n}\n\n.cdi-kb-tiles .cdi-tile:hover {\n  transform: translateY(-4px);\n  box-shadow: 0 8px 20px rgba(0,0,0,0.08);\n  border-top-color: #1E3A8A;\n}\n\n.cdi-kb-tiles .cdi-tile-icon {\n  width: 44px;\n  height: 44px;\n  margin: 0 auto 12px;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n}\n\n.cdi-kb-tiles .cdi-tile-icon svg {\n  width: 34px;\n  height: 34px;\n  stroke: #0B2545;\n}\n\n.cdi-kb-tiles .cdi-tile-title {\n  font-size: 17px !important;\n  font-weight: 700 !important;\n  color: #0B2545 !important;\n  margin: 0 0 6px;\n}\n\n.cdi-kb-tiles .cdi-tile-desc {\n  font-size: 13px !important;\n  color: #555 !important;\n  margin: 0;\n  line-height: 1.5 !important;\n}\n\n.cdi-kb-tiles .cdi-kb-heading {\n  font-size: 24px !important;\n  font-weight: 700 !important;\n  color: #0B2545 !important;\n  margin: 40px 0 20px !important;\n}\n\n@media (max-width: 768px) {\n  .cdi-kb-tiles .cdi-tile-row {\n    grid-template-columns: 1fr;\n  }\n}\n<\/style>\n\n<!-- Hero Banner Section -->\n<div class=\"cdi-kb-hero\">\n  <div class=\"cdi-hero-content\">\n    <h1>How can we help you today?<\/h1>\n    \n    <div class=\"cdi-search-wrap\">\n      <div class=\"betterdocs-live-search\">\n\t\n\t<form class=\"betterdocs-searchform betterdocs-advance-searchform\">\n\t\t<div class=\"betterdocs-searchform-input-wrap\">\n\t\t\t<svg class=\"docs-search-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"38px\" viewBox=\"0 0 50 50\" version=\"1.1\">\n\t\t\t\t<g id=\"surface1\">\n\t\t\t\t\t<path d=\"M 21 3 C 11.601563 3 4 10.601563 4 20 C 4 29.398438 11.601563 37 21 37 C 24.355469 37 27.460938 36.015625 30.09375 34.34375 L 42.375 46.625 L 46.625 42.375 L 34.5 30.28125 C 36.679688 27.421875 38 23.878906 38 20 C 38 10.601563 30.398438 3 21 3 Z M 21 7 C 28.199219 7 34 12.800781 34 20 C 34 27.199219 28.199219 33 21 33 C 13.800781 33 8 27.199219 8 20 C 8 12.800781 13.800781 7 21 7 Z \"><\/path>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t\t<input type=\"text\" class=\"betterdocs-search-field\" name=\"s\" aria-label=\"Search Input\" placeholder=\"Search\" autocomplete=\"off\" value=\"\">\n\t\t\t<svg class=\"docs-search-loader\" width=\"38\" height=\"38\" viewBox=\"0 0 38 38\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke=\"#444b54\">\n\t\t\t\t<g fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<g transform=\"translate(1 1)\" stroke-width=\"2\">\n\t\t\t\t\t\t<circle stroke-opacity=\".5\" cx=\"18\" cy=\"18\" r=\"18\" \/>\n\t\t\t\t\t\t<path d=\"M36 18c0-9.94-8.06-18-18-18\">\n\t\t\t\t\t\t\t<animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 18 18\" to=\"360 18 18\" dur=\"1s\" repeatCount=\"indefinite\" \/>\n\t\t\t\t\t\t<\/path>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t\t<svg class=\"docs-search-close\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"38px\" viewBox=\"0 0 128 128\">\n\t\t\t\t<path fill=\"#fff\" d=\"M64 14A50 50 0 1 0 64 114A50 50 0 1 0 64 14Z\" transform=\"rotate(-45.001 64 64.001)\"><\/path>\n\t\t\t\t<path class=\"close-border\" d=\"M64,117c-14.2,0-27.5-5.5-37.5-15.5c-20.7-20.7-20.7-54.3,0-75C36.5,16.5,49.8,11,64,11c14.2,0,27.5,5.5,37.5,15.5c10,10,15.5,23.3,15.5,37.5s-5.5,27.5-15.5,37.5C91.5,111.5,78.2,117,64,117z M64,17c-12.6,0-24.4,4.9-33.2,13.8c-18.3,18.3-18.3,48.1,0,66.5C39.6,106.1,51.4,111,64,111c12.6,0,24.4-4.9,33.2-13.8S111,76.6,111,64s-4.9-24.4-13.8-33.2S76.6,17,64,17z\"><\/path>\n\t\t\t\t<path class=\"close-line\" d=\"M53.4,77.6c-0.8,0-1.5-0.3-2.1-0.9c-1.2-1.2-1.2-3.1,0-4.2l21.2-21.2c1.2-1.2,3.1-1.2,4.2,0c1.2,1.2,1.2,3.1,0,4.2L55.5,76.7C54.9,77.3,54.2,77.6,53.4,77.6z\"><\/path>\n\t\t\t\t<path class=\"close-line\" d=\"M74.6,77.6c-0.8,0-1.5-0.3-2.1-0.9L51.3,55.5c-1.2-1.2-1.2-3.1,0-4.2c1.2-1.2,3.1-1.2,4.2,0l21.2,21.2c1.2,1.2,1.2,3.1,0,4.2C76.1,77.3,75.4,77.6,74.6,77.6z\"><\/path>\n\t\t\t<\/svg>\n\t\t<\/div>\n\n\t\t\t\t<input type=\"hidden\" value=\"Search\" aria-label=\"Search Submit\" class=\"betterdocs-search-submit\" \/>\n\t<\/form>\n\n\t<\/div>\n\n      <p class=\"cdi-popular\">Popular searches: <a href=\"#\">setup<\/a>, <a href=\"#\">troubleshooting<\/a>, <a href=\"#\">configuration<\/a><\/p>\n    <\/div>\n\n    <div class=\"cdi-contact-block\">\n      <strong>You can reach us at the following Customer Service touchpoints<\/strong>\n      Email: <a href=\"mailto:corp.helpdesk@cloudi-infra.com\">corp.helpdesk@cloudi-infra.com<\/a>\n      <span class=\"cdi-badge\">24 \u00d7 7<\/span>\n    <\/div>\n  <\/div>\n<\/div>\n\n<!-- Main Content \/ Cards Section -->\n<div class=\"cdi-kb-tiles\">\n\n  <div class=\"cdi-tile-row\">\n\n    <!-- TILE 1: Getting Started -->\n    <a class=\"cdi-tile\" href=\"\/docs-category\/getting-started\/\">\n      <div class=\"cdi-tile-icon\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n          <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\n          <circle cx=\"12\" cy=\"12\" r=\"4\"><\/circle>\n          <line x1=\"4.9\" y1=\"4.9\" x2=\"9.2\" y2=\"9.2\"><\/line>\n          <line x1=\"14.8\" y1=\"14.8\" x2=\"19.1\" y2=\"19.1\"><\/line>\n          <line x1=\"14.8\" y1=\"9.2\" x2=\"19.1\" y2=\"4.9\"><\/line>\n          <line x1=\"4.9\" y1=\"19.1\" x2=\"9.2\" y2=\"14.8\"><\/line>\n        <\/svg>\n      <\/div>\n      <p class=\"cdi-tile-title\">Getting Started<\/p>\n      <p class=\"cdi-tile-desc\">Discover everything you need to know to start your journey<\/p>\n    <\/a>\n\n    <!-- TILE 2: Submit a Request -->\n    <a class=\"cdi-tile\" href=\"\/?page_id=49\/\">\n      <div class=\"cdi-tile-icon\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n          <path d=\"M3 7a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2v3a2 2 0 0 0 0 4v3a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-3a2 2 0 0 0 0-4Z\"><\/path>\n          <line x1=\"13\" y1=\"5\" x2=\"13\" y2=\"19\" stroke-dasharray=\"2,2\"><\/line>\n        <\/svg>\n      <\/div>\n   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data-count=\"1\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 1 \t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 100 100\" xml:space=\"preserve\">\n<g id=\"Icon\">\n\t<path class=\"st0\" d=\"M90.6,87c0,3.4-1.3,6.6-3.7,9c-2.4,2.4-5.6,3.7-9,3.7H22.5c-3.4,0-6.6-1.3-9-3.7c-2.4-2.4-3.7-5.6-3.7-9V13.1\n\t\tc0-3.4,1.3-6.6,3.7-9c2.4-2.4,5.6-3.7,9-3.7h39.7c2.1,0,4.2,0.8,5.7,2.4l20.4,20.4c1.5,1.5,2.4,3.6,2.4,5.7V87z M83.7,87V28.9\n\t\tc0-0.3-0.1-0.6-0.3-0.8L62.9,7.7c-0.2-0.2-0.5-0.3-0.8-0.3H22.5c-1.5,0-3,0.6-4.1,1.7c-1.1,1.1-1.7,2.5-1.7,4.1V87\n\t\tc0,1.5,0.6,3,1.7,4.1c1.1,1.1,2.5,1.7,4.1,1.7h55.4c1.5,0,3-0.6,4.1-1.7C83.1,90,83.7,88.6,83.7,87z\"\/>\n\t<path class=\"st0\" 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class=\"betterdocs-category-header-inner\">\n\t\t\n<div class=\"betterdocs-category-icon\">\n\t<img decoding=\"async\" alt=\"\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/help.cloudi-infra.com\/wp-content\/uploads\/2026\/07\/flat-design-gear-arrow-checkmark-configuration-sign-shape-icon-vector-150x150.jpg\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">Configurations &amp; Setup<\/h2>\n<div data-count=\"1\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 1 \t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 100 100\" xml:space=\"preserve\">\n<g id=\"Icon\">\n\t<path class=\"st0\" 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