{"id":49,"date":"2026-07-27T11:40:23","date_gmt":"2026-07-27T11:40:23","guid":{"rendered":"https:\/\/help.cloudi-infra.com\/?page_id=49"},"modified":"2026-07-28T07:05:53","modified_gmt":"2026-07-28T07:05:53","slug":"submit-a-request","status":"publish","type":"page","link":"https:\/\/help.cloudi-infra.com\/?page_id=49","title":{"rendered":"Submit a Request"},"content":{"rendered":"\n<!-- ============================================================\n PASTE THIS INTO A \"CUSTOM HTML\" BLOCK, AS THE VERY FIRST\/TOP BLOCK\n ON EVERY PAGE WHERE YOU WANT THIS BAR (Homepage, Submit a Request,\n and any other Help Center pages).\n\n TIP: Instead of pasting this separately on every page, turn it into\n a WordPress \"Reusable Block\" (after pasting once, use the block's\n \"...\" menu \u2192 \"Create pattern\/reusable block\" \u2192 name it \"Top Nav Bar\").\n Then just insert that one reusable block on every page \u2014 if you edit\n it later, it updates everywhere automatically.\n ============================================================ -->\n\n<style>\n.cdi-topbar{background:#0B2545;padding:14px 32px;display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:16px;}\n.cdi-topbar .cdi-logo{display:flex;align-items:center;text-decoration:none !important;}\n.cdi-topbar .cdi-logo img{height:32px;width:auto;display:block;}\n.cdi-topbar .cdi-topnav{display:flex;align-items:center;gap:28px;flex-wrap:wrap;}\n.cdi-topbar .cdi-topnav a{color:#cfd8e8;font-size:15px;font-weight:500;text-decoration:none !important;border-bottom:none !important;}\n.cdi-topbar .cdi-topnav a:hover{color:#fff;}\n@media (max-width:640px){\n  .cdi-topbar{padding:12px 16px;justify-content:center;text-align:center;}\n  .cdi-topbar .cdi-topnav{justify-content:center;gap:16px;}\n}\n<\/style>\n\n<div class=\"cdi-topbar\">\n  <a class=\"cdi-logo\" href=\"https:\/\/help.cloudi-infra.com\/\">\n    <img decoding=\"async\" src=\"https:\/\/help.cloudi-infra.com\/wp-content\/uploads\/2026\/07\/cloudi-logo-horizontal.png\" alt=\"Cloudi\">\n  <\/a>\n\n  <nav class=\"cdi-topnav\">\n    <a href=\"https:\/\/cloudi-infra.com\" target=\"_blank\" rel=\"noopener\">Our Website<\/a>\n    <a href=\"https:\/\/portal.cloudi-infra.com\" target=\"_blank\" rel=\"noopener\">Portal Sign In<\/a>\n    <a href=\"https:\/\/help.cloudi-infra.com\/\">Back To Help Center<\/a>\n  <\/nav>\n<\/div>\n\n\n\n<!-- ============================================================\n PASTE THIS INTO A \"CUSTOM HTML\" BLOCK ON YOUR \"Submit a Request\"\n PAGE, ABOVE the block containing your [wpforms id=\"...\"] shortcode.\n\n This creates: a navy hero band (matching your homepage) with the\n title + info note inside it, followed by an opening wrapper that\n centers and cards the form. Your WPForms shortcode block should\n go directly after this HTML block, and then close the wrapper\n using the SECOND file: submit-request-footer.html\n ============================================================ -->\n\n<style>\n.cdi-request-hero{background:linear-gradient(135deg,#0B2545 0%,#14213D 100%);padding:48px 16px 64px;text-align:center;}\n.cdi-request-hero-inner{max-width:700px;margin:0 auto;}\n.cdi-request-hero h1{color:#fff;font-size:26px;font-weight:800;margin:0 0 16px;}\n.cdi-request-note{display:flex;align-items:flex-start;gap:12px;background:rgba(255,255,255,0.1);border:1px solid rgba(255,255,255,0.25);border-radius:8px;padding:14px 18px;color:#fff;font-size:14px;line-height:1.5;text-align:left;}\n.cdi-request-note svg{flex-shrink:0;width:18px;height:18px;stroke:#fff;margin-top:2px;}\n\n.cdi-request-form-wrap{max-width:700px;margin:-24px auto 48px;background:#fff;border-radius:12px;box-shadow:0 8px 30px rgba(11,37,69,0.12);padding:32px;position:relative;z-index:1;}\n.cdi-request-form-wrap .wpforms-container{font-size:15px;}\n.cdi-request-form-wrap .wpforms-field-label{font-size:14px;}\n.cdi-request-form-wrap input,\n.cdi-request-form-wrap select,\n.cdi-request-form-wrap textarea{font-size:14px !important;padding:10px 14px !important;}\n<\/style>\n\n<div class=\"cdi-request-hero\">\n  <div class=\"cdi-request-hero-inner\">\n    <h1>Submit a Request<\/h1>\n    <div class=\"cdi-request-note\">\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n        <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\n        <line x1=\"12\" y1=\"16\" x2=\"12\" y2=\"12\"><\/line>\n        <line x1=\"12\" y1=\"8\" x2=\"12.01\" y2=\"8\"><\/line>\n      <\/svg>\n      <span>Providing as much detail as possible will help our support team resolve your request faster.<\/span>\n    <\/div>\n\n<!-- ============================================================\n PASTE THIS INTO A \"CUSTOM HTML\" BLOCK wherever you want the\n contact info to appear (e.g. below the info banner on \"Submit a\n Request\", or in your site footer).\n ============================================================ -->\n\n<style>\n.cdi-contact-block{max-width:700px;margin:20px auto 0;background:rgba(255,255,255,0.08);border:1px solid rgba(255,255,255,0.2);border-radius:8px;padding:18px 24px;color:#fff;font-size:14px;line-height:1.6;text-align:center;}\n.cdi-contact-block strong{display:block;font-size:15px;margin-bottom:8px;color:#fff;font-weight:700;}\n.cdi-contact-block a{color:#9db8e8;font-weight:600;text-decoration:none !important;}\n.cdi-contact-block a:hover{text-decoration:underline !important;}\n.cdi-contact-block .cdi-badge{display:inline-block;background:rgba(255,255,255,0.15);border:1px solid rgba(255,255,255,0.3);color:#fff;font-size:11px;font-weight:700;padding:2px 8px;border-radius:4px;margin-left:8px;vertical-align:middle;}\n\n\/* Light-background variant \u2014 use this instead if your footer has a\n   white\/light background rather than navy\/dark *\/\n.cdi-contact-block.cdi-light{background:#F4F7FB;border:1px solid #D6E0F0;color:#0B2545;}\n.cdi-contact-block.cdi-light strong{color:#0B2545;}\n.cdi-contact-block.cdi-light a{color:#1E3A8A;}\n.cdi-contact-block.cdi-light .cdi-badge{background:#1E3A8A;border:none;color:#fff;}\n<\/style>\n\n<div class=\"cdi-contact-block\">\n  <strong>You can reach us at the following Customer Service touchpoints<\/strong>\n  Email: <a href=\"mailto:corp.helpdesk@cloudi-infra.com\">corp.helpdesk@cloudi-infra.com<\/a>\n  <span class=\"cdi-badge\">24 \u00d7 7<\/span>\n<\/div>\n\n<!-- If placing this in a LIGHT-background footer instead of the dark hero,\n     add class=\"cdi-light\" like this instead:\n     <div class=\"cdi-contact-block cdi-light\"> ... <\/div> -->\n\n  <\/div>\n<\/div>\n\n<div class=\"cdi-request-form-wrap\">\n<!-- Your [wpforms id=\"...\"] shortcode goes on the next line, inside this same Custom HTML block -->\n<style id=\"wpforms-css-vars-39\">\n\t\t\t\t#wpforms-39 {\n\t\t\t\t--wpforms-container-padding: 0px;\n--wpforms-container-border-width: 1px;\n--wpforms-container-border-radius: 3px;\n--wpforms-background-color: rgba(0, 0, 0, 0);\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-39\"><form id=\"wpforms-form-39\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"39\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F49\" data-token=\"5d67b5de125781e37a060788c0d4df51\" data-token-time=\"1788335941\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-39-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><fieldset><legend class=\"wpforms-field-label\">Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-39-field_1\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][1][first]\" aria-errormessage=\"wpforms-39-field_1-error\" required><label for=\"wpforms-39-field_1\" class=\"wpforms-field-sublabel after\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-39-field_1-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][1][last]\" aria-errormessage=\"wpforms-39-field_1-last-error\" required><label for=\"wpforms-39-field_1-last\" class=\"wpforms-field-sublabel after\">Last<\/label><\/div><\/div><\/fieldset><\/div>\t\t<div id=\"wpforms-39-field_6-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"6\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-39-field_6\" >Name Message Comment<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-39-field_6\" class=\"wpforms-field-medium\" name=\"wpforms[fields][6]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-39-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-39-field_5\">Company Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-39-field_5\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-39-field_5-error\" required><\/div><div id=\"wpforms-39-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-39-field_2\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-39-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" aria-errormessage=\"wpforms-39-field_2-error\" required><\/div><div id=\"wpforms-39-field_4-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-39-field_4\">Category <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-39-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>--- Select Choice ---<\/option><option value=\"Incident\"  class=\"choice-1 depth-1\"  >Incident<\/option><option value=\"Request\"  class=\"choice-2 depth-1\"  >Request<\/option><option value=\"Billing Query\"  class=\"choice-3 depth-1\"  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